Terms of Sales
General Conditions of Sale
1. Identification of the seller
These General Terms and Conditions of Sale are those of the micro-enterprise Genziana Frigo, whose head office is located at 69 rue Monge 75005 Paris – France, registered in the trade and companies register under number 813 694 684 RM 75 Paris. Its Siret number is 813 694 684 00016.
The trading name of the company is Genziana Frigo.
2.Products
The products offered for sale by Genziana Frigo are those which appear on the site, on the day of the consultation of the site by the Customer within the limit of available stocks. Our Product offers and prices are valid as long as they are visible on the Site, within the limits of available stocks. Errors or modifications may exceptionally exist, in particular in the case of simultaneous orders for the same Product by several Customers. Genziana Frigo incurs no liability in the event of out of stock or unavailability of Products for orders not yet accepted by Genziana Frigo.
3.Price
Prices are in euros. They take into account any reductions, applicable on the day of the order, significant changes in charges, and typographical errors or omissions excepted. The prices indicated do not take into account the shipping and packaging costs which will be invoiced and will be specified to the customer during the final validation of his order.
4. Terms of order
The Site allows you to order a selection of products from Genziana Frigo, immediately online via the Internet for delivery in France and throughout Europe.
4.1. Navigation on the Site
The customer can find out about the various products offered for sale by Genziana Frigo on its site. The user can navigate freely on the different pages of the site, without being committed under an order.
5.Order procedure
5.1. Product Selection
At any time, you can add Products to your selection by clicking on "Add to Cart", and choose to finish shopping or continue browsing.
You can consult your selection by hovering over or by clicking on "My Basket" in the menu at the top right where will appear: the photo(s) of the Product(s), its colors and reference(s), the quantity(ies) chosen, their unit price(s) and the subtotal of the selection. Shipping costs will be calculated on the next page in the checkout process.
5.2. Identification and contact information
After selecting the Product(s), click "Pay" to start the checkout process.
You will be asked to fill in your e-mail address and then complete the Delivery information necessary for the correct dispatch of your order: country of dispatch, title, first name, surname, telephone and Delivery address.
The data recorded by the Site constitutes proof of all transactions between Genziana Frigo and its Customers. In the event of a dispute between Genziana Frigo and one of its Customers over a transaction carried out on the Site, the data recorded by Genziana Frigo is considered valid proof of the content of the transaction.
5.3 Validation of the Delivery method
Once you tap on the button, continue to the delivery method, you will have to choose your delivery method.
Once this step has been chosen, click on “Continue to payment method”.
5.4. Validation of the means of payment and payment of the order
You will be prompted to enter payment information.
You can use your Delivery address as your billing address or enter another one.
Before paying you will be prompted to "verify the order" to verify that all the information entered is correct.
At the end of the ordering process described above and after having accepted all of these General Conditions of Sale and Use of the Site, click on the "Pay Now" button. The sales contract will then be definitively formed.
You must carefully check the accuracy of your selection before confirming your order. While every effort is made to ensure that the color of the Products whose photos are displayed on the Site are faithful to the original Products, variations may occur, in particular due to the technical limitations of color rendering on your computer equipment. Consequently, Genziana Frigo cannot be held liable for non-substantial errors or inaccuracies in the photographs or graphic representations of the Products appearing on the Site. If you have any questions about the Products, you can of course contact us at genzianafrigo.ceramics@gmail.com
Once completed, your order is sent to Genziana Frigo for processing.
The order will only be validated by Genziana Frigo after receipt and verification of payment for the order. In any case, Genziana Frigo reserves the right to refuse any order or any delivery in the event of a dispute with the buyer, total or partial non-payment of a previous order by the buyer.
5.5 Order Confirmation
A summary of your order will then be sent to you by email. The acknowledgment of receipt will include the total amount of the order, information relating to the cost, the essential characteristics, the quantity and the price of the Products purchased.
The Customer formally accepts the use of e-mail for confirmation by Genziana Frigo of the content of the order.
We advise you to keep this acknowledgment of receipt on paper or electronically.
6. Price – Accepted Means of Payment
6.1. Price
The prices of the Products are indicated in Euros. Regarding sales made outside the European Union, customs clearance, payment of various duties or taxes are the sole responsibility of the Customer.
Genziana Frigo reserves the right to modify the prices of the Products offered on the Site at any time and without notice. The Products are invoiced on the basis of the prices displayed on the Site at the time of placing your order, subject to the availability of the Products ordered at that time.
All orders are payable in Euros and must be paid immediately when placing your order.
6.2. Means of payment accepted
The means of payment accepted are as follows: credit cards and bank cards (Visa®, MasterCard®, American Express®) via the secure platform implemented by Stripe (https://stripe.com/fr)._cc781905-5cde -3194-bb3b-136bad5cf58d_
In accordance with the provisions of Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable.
Any order made on the Site implies the guarantee on the part of the Customer that he has all the necessary authorizations to use the means of payment made available on the Site.
The shipment of your order takes place only after verification of your method of payment and receipt of the authorization to debit your card.
Your account will be debited when your order is shipped.
Genziana Frigo does not keep the bank details of its Customers.
7. Retention of Title
The Products ordered remain the property of Genziana Frigo until full receipt of the price by Genziana Frigo.
On the other hand, you assume the risks (in particular of loss, theft or deterioration) concerning the Products delivered from the moment they are delivered to the address indicated during the order.
8. Terms of Delivery
8.1. Delivery zone
Delivery means the physical delivery of the Product to the Customer (the "Delivery").
Products purchased on the Site can be delivered in France and throughout Europe.
For reasons, including security, Genziana Frigo will not process any order for which a poste restante, hotel, PO box or Cedex address is provided.
The Products are shipped to the Delivery address that you indicated during the ordering process.
In the event of an error in the wording of the Customer's contact details, Genziana Frigo cannot be held responsible for the impossibility of delivering the Product(s) ordered.
8.2. Transportation costs
When entering the order on the Site, the Customer must choose the Delivery method and the place of Delivery.
The amount of the delivery costs is calculated according to the destination as well as the delivery method chosen.
8.3 Delivery time
Unless otherwise stated on the site, Genziana Frigo will make its best efforts to ensure that the order is dispatched within an average of fourteen working days from the day following that of receipt of payment.
Unless otherwise provided, delivery is made to the address indicated by the buyer when ordering. In order for these deadlines to be respected, the Customer must ensure that he has communicated exact and complete information concerning the Delivery address (such as, in particular: street number, building number, staircase number, access, names and/or intercom numbers, etc.)
The products will be sent by La Poste. Genziana Frigo declines all responsibility in the event of excessive delivery time due to the postal services, as well as in the event of loss of the products ordered or of a strike. The risks of transport are borne by the buyer, who must make a reasoned protest to the postal services within three working days of delivery. Furthermore, it is specified that ownership of the products ordered will only be transferred to the buyer upon full payment of the invoice price, including delivery costs.
That being said, despite all the care taken by Genziana Frigo in the preparation of the parcels, an object may be missing. Similarly, after transporting the package, one of the objects may be damaged. This is why, upon receipt of his order, the buyer will take care to check the conformity of the objects received. Any anomaly concerning the delivery (missing object, incorrect model/color combination, damaged package) must imperatively be notified, on the same day of receipt or at the latest on the first working day following receipt, to Genziana Frigo - 69 rue Monge 75005 Paris , or by e-mail addressed to genzianafrigo.ceramics@gmail.com . Any complaint made after this period and Genziana Frigo will be released from all liability. Genziana Frigo reserves the right to ask the buyer to return the defective product. Return costs will be borne by the buyer unless the return is due to an error on the part of Genziana Frigo. If the aforementioned conditions are met, Genziana Frigo will then either exchange or refund the defective product(s), or reship the missing product (subject to the merits of the customer's request). Buyer).
9. Right of withdrawal – returns and refunds
9.1 Right and period of withdrawal
You have a legal right of withdrawal which you can exercise under the conditions provided for by articles L. 121-21, L. 121-21-1 and L. 121-21-2 of the Consumer Code, if you fulfill the conditions set by these provisions, without having to justify reasons and without having to pay penalties.
The general return policy (for any refund request) of Genziana Frigo allows you to withdraw within fourteen (14) days from the date of Delivery of the Products, without having to justify reasons and without having to pay penalty. After this period, you will no longer be able to exercise your right of withdrawal.
The buyer therefore has a period of fourteen (14) working days to return the product(s) he has ordered if the latter does not give him complete satisfaction. . This period runs from the day of receipt of the order. The product(s) must be returned in its (their) packaging to the following address: Genziana Frigo - 69 rue Monge 75005 Paris. If the aforementioned conditions are met, Genziana Frigo will reimburse the buyer, within thirty (30) days from the date of receipt by Genziana Frigo of the package (the date of receipt by Genziana Frigo being worth notifying Genziana Frigo of exercise by the buyer of his right of withdrawal), the sums paid by him. At the end of this period of fourteen (14) days, the products delivered will be deemed to comply with the purchaser's order and have been accepted by him.
10 Computing and Liberties
10.1. Personal information
The information of personal information collected in the context of distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for the establishment of invoices. This information is strictly confidential. The lack of information implies the automatic rejection of the order.
11. Miscellaneous provisions
11.1 Force Majeure
Genziana Frigo will not be liable for the total or partial non-performance of its obligations under this contract, if this non-performance is caused by an event constituting force majeure, in particular in the event of disruption or total or partial strike, in particular of postal services and means of transport and/or communications, fire, floods, failure or failure of equipment, or because of the actions of the buyer.
Terms of Service
The website www.genzianafrigo.com (the “Site”) is administered by the micro-enterprise Genziana Frigo, whose head office is located at 99 boulevard de grenelle 75015 Paris France, registered in the trade and companies register under number 813 694 684 RM 75 Paris. Its Siret number is 813 694 684 00016.
The www.genzianafrigo.com website is hosted by Wix.
The director of publication is Genziana Frigo, legal representative of Genziana Frigo, whom you can contact at the following address: genzianafrigo.ceramics@gmail.com.
Use of the Site and purchases of products offered on the Site are subject to these General Terms and Conditions of Use (hereinafter the “General Terms and Conditions of Use”). By using the www.genzianafrigo.com website, you acknowledge that you have read, understood and unreservedly accepted these General Terms and Conditions of Use. Likewise, by using the Site you acknowledge the Site's confidentiality clauses.
Genziana Frigo may modify and update these General Conditions of Use at any time. The General Conditions of Use in force at the time of use of the Site are those which are binding on you.
We advise you to keep yourself regularly informed of the conditions in force. You can read the version of the General Conditions of Use in force at any time by clicking on the link.
1. Individual ownership
All content present, such as texts, graphics, logos, images, photographs, videos present on this site are, unless otherwise stated, the exclusive property of the company Genziana Frigo, which does not grant any license or any other right. than that of consulting the site.
2. Personal data and cookies
All the information in your Account is only used within the framework of your commercial relationship with www.genzianafrigo.com. This information is never shared with third parties or resold. Finally, your banking information is never in our possession. Transactions are entirely processed by the secure payment module of our partner STRIPE. The Site uses cookies (cookies), which the user is informed of when arriving on the website, which allow information relating to the navigation of the computer on the website to be recorded. These cookies are installed only after acceptance by the user, the continuation of the navigation on the website being worth acceptance. The user can oppose the use of these cookies by configuring his browser, knowing that access to certain services may require the prior acceptance by the user of cookies.
Return conditions
If you are not satisfied with your item, you may return your purchase undamaged and unused within 14 days (the date indicated by the carrier). The customer is responsible for the shipping costs associated with the return of an unused item. damaged. Returned merchandise must be unused and in its original packaging. You must ensure that fragile products arrive intact; any merchandise that arrives damaged, chipped or broken cannot be refunded. If you wish to return an item, please contact us at genzianafrigo.ceramics@gmail.com for advice.