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Privacy Policy GDPR

1. Data Controller

Business Name: Genziana Ceramics
Legal Form: Sole trader (eenmanszaak) registered in The Netherlands
Address: Maalderjistraat 40, 2312 WW Leiden, The Netherlands
Email: genzianafrigo.ceramics@gmail.com

Genziana Ceramics is the data controller responsible for the processing of your personal data.

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2. Personal Data We Collect

We may collect the following personal data:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment information (processed securely by third-party payment providers)

  • IP address and basic website usage data

We do not purchase or obtain personal data from third parties.

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3. How We Collect Your Data

We collect personal data when you:

  • Place an order through our website

  • Contact us via email or contact forms

  • Subscribe to our newsletter (if applicable)

  • Browse our website (through cookies and analytics tools)

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4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

Purpose:

  • Order fulfillment and delivery

  • Customer support and communication

  • Legal, accounting, and tax compliance

  • Marketing and newsletters

Legal Basis:

  • Performance of a contract

  • Legitimate interest

  • Legal obligation

  • Consent (where applicable)

Our legitimate interest includes managing customer relationships, responding to inquiries, and ensuring proper communication regarding our products and services.

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5. Data Sharing

We share personal data only when necessary to operate our business, for example with:

  • Payment providers (such as PayPal, Stripe, iDEAL)

  • Shipping and logistics companies

  • Website and e-commerce service providers (e.g., Wix)

These parties are required to process your data securely and in compliance with the GDPR.

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6. Data Retention

We retain personal data only for as long as necessary:

Type of Data:

  • Billing and transaction data

  • Customer order data

  • Marketing email data

Retention Period:

  • 7 years (Dutch tax law)

  • Duration of the customer relationship plus legal obligations

  • Until consent is withdrawn
     

7. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time (for marketing communications)

You can unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us directly.

To exercise your rights, contact:
genzianafrigo.ceramics@gmail.com

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your data is being processed unlawfully.

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8. Cookies

Our website uses cookies to improve user experience and analyze traffic.

Essential cookies are necessary for the proper functioning of the website and do not require consent.

Non-essential cookies (such as analytics or marketing cookies) are used only with your consent via a cookie banner.

You can manage or disable cookies through your browser settings.

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9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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10. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

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11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

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12. Contact and Complaints

For any questions or concerns regarding your personal data:
genzianafrigo.ceramics@gmail.com

You may also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Mobile FR: +33 7 78 69 39 47
Mobile NL: +31 6 25 34 00 46

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